We do everything we can to make sure your order is delivered on time and in plain packaging. Simplipleasure.com uses USPS, UPS and FedEx courier services. Orders placed before 10am CST Monday to Friday are shipped the same day. Orders placed before 4pm CST Monday to Friday are shipped the next day. Orders placed on the weekend are shipped on the follow Monday morning.
Packages shipped via USPS, UPS and FedEx are automatically available for detailed tracking. If you choose this service, you will be sent an email once your package has been shipped containing the tracking number and link needed to track the location of your order as it is sent to you.
At Simpli Pleasure, we're not happy unless you are, which is why we offer a 30 day return policy, for any product that has a defect or isn't what you thought you would receive. Learn more about our Return policy on our Returns & Refunds page.
We ship world wide, including but not limited to, North America, Europe & Asia. If you order products from our site for delivery to one of the above international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
We reserve the right to deny any shipment at the time of order if the location is not within our delivery destinations. Payment will be canceled and refunded instantly.
To achieve speedy worldwide delivery at affordable rates we have distribution centers in located in both North America and Europe. Upon checkout you will have the option to browse our location-dependant shipping options. We have all the options you'd expect from next-day shipping to low cost one week shipping. For USA customers here is our approximate delivery times when you purchase our standard shipping option (click to enlarge):
Simpli Pleasure has a strict policy regarding your privacy and discretion. All packages are shipped in nondescript brown boxes or standard issue boxes from UPS or USPS – all are sealed with reinforced tape along the top and sides. The return address on the label is listed as “8834130 CAN Ltd.” (our corporate name) and there is no indication of the contents of the package.
If your order hasn't arrived within 5 business days, and is not an international order, please contact us and reference your order number.
CUSTOMER SERVICE EMAIL: firstname.lastname@example.org
Fast, free shipping on all orders over $59.99! No matter how many toys you buy, as long as the total is over $59.99 we’ll ship it FREE to your door anywhere in the United States of America.
Did your toy break? Was it too big? Or too small? No matter what the reason is we would love to exchange it for you. For up to 60 days from your original purchase we’ll exchange your toy for a gift card to our store, of equal value to the toy you original purchased.
No matter if you used it or just didn’t feel the right connect with it, we will refund your money once your toy(s) are returned at anytime within the 60 days from your original purchase (we’ll even pay the return shipping).
No matter if you used your toy or not, we’ll refund your money at anytime within 60 days from your original purchase - we do not need a reason. You return your toy to us, we refund without any questions.