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Refunds Page

100% Satisfaction Guarantee - Updated June 2018

If within 60 days, you're not completely happy with the product you ordered OR it has a defect, we will either give you your money back, issue a store credit, or replace the item, depending on the case.

Just call us at 1-800-918-6308 and mention our 100% Satisfaction Guarantee and we will give you various options to make sure you are satisfied.

Below you can find a summary of our returns policies.

Simply Unhappy*

*Simply Unhappy policy only applies to orders up to and including $300.

Manufacturer Defectives*

*The manufacturer’s warranty may offer a more extensive product warranty and are included with many products. We advise that you register your product with your manufacturer and always check their policies as well.

Returned to Sender

Wrong Item/Shortages

Lost/Stolen Items

If you're on this page, we assume that something has probably gone wrong with something that you ordered from us, so we'll do the best that we can to make things right! When in doubt, contact one of our friendly customer care representatives at

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