Your privacy and happiness is very important to us. As a result, we deliver all of our orders in 100% discreet packaging and strive to get your orders to you as quickly as possible. We offer multiple courier options including FedEx, USPS, and UPS.
We work around the clock to deliver your packages to you as quickly as possible. As a result, orders can be placed on our site 24/7, and 365 days out of the year! That being said, our couriers need a rest sometimes, and delivery may be delayed on the following holidays:
If you’re shipping to a location outside the US or Canada we offer both an economy and express international delivery option.
We may have one additional day processing time for Asian or rural addresses, as couriers have a lot of difficulties delivering packages to these locations. Depending on your country, and the sensitive nature of our products, orders may also have trouble making it through customs.
International orders may also be subject to import duties or taxes. We have no way of knowing beforehand the border crossing fees and taxes. As a result, we assume no responsibility for these fees and we recommend customers call their local border authorities before placing an order to inquire as to any possible fees.
Customers are responsible for all applicable laws and legal regulations of the country to which their order is shipped too. We are not liable or responsible for customers who break these laws.
For these reasons, we reserve the right to cancel any order and provide a full refund.
Simple brown boxes and plain envelopes are used for all deliveries. The shipping labels and return address are for our warehouse addresses and do not indicate the contents or origin. All billing is done under our anonymous company name MBS Retail Ltd. (For North American customers the credit card line may show as either "MBS Retail Ltd." or "SP International Ltd.")
Free tracking is included for all orders placed in the United States and Canada. FedEx, USPS, and UPS. Within 12-48 business hours of placing your order, you’ll receive an email including your tracking details and status of your order.
There are multiple ways to track your order.
1. Go to our Account page by clicking here, then click on your order number, which should take you to a page like the one below:
Then just enter your tracking number for the order, which you've received in your email, and voila, all of your tracking information will be here.
2. Simply go to our tracking page by clicking here, and enter your tracking number.
3. You will continue to receive emails giving live updates as your shipment makes its way to your door. We send notification emails of your orders shipment progress at the following delivery milestones:
100% Satisfaction Guarantee - Updated June 2018
If within 60 days, you're not completely happy with the product you ordered OR it has a defect, we will either give you your money back, issue a store credit, or replace the item, depending on the case.
Just call us at 1-800-918-6308 and mention our 100% Satisfaction Guarantee and we will give you various options to make sure you are satisfied.
Below you can find a summary of our returns policies.
*Simply Unhappy policy only applies to orders up to and including $300.
*The manufacturer’s warranty may offer a more extensive product warranty and are included with many products. We advise that you register your product with your manufacturer and always check their policies as well.
If you're on this page, we assume that something has probably gone wrong with something that you ordered from us, so we'll do the best that we can to make things right! When in doubt, contact one of our friendly customer care representatives at firstname.lastname@example.org
We typically provide four (sometimes more) measurements for our toys.
Length: The vertical length of the toy from the two farthest reaching points
Insertable Length: The length of the toy designed to be safely inserted
Width (or diameter): The distance across the toy's girth
Girth (or circumference): Our measure of a toys thickness, in circumference
All additional deals and promotions not listed in the product price will be applied during checkout. Only if applicable.
We proudly provide same day dispatch out of our warehouse if you order your items before 6PM EST - excluding weekends and holidays.
Fast, free shipping on all orders over $50! No matter how many toys you buy, as long as the total is over $50 we’ll ship it FREE to your door anywhere in the United States of America.
We stand by our products and guarantee you'll love them. In the event that you receive a defective product, or you are simply unsatisfied with your order, call our customer care team at 1-800-918-6308 and we'll promptly resolve your issue!