Returns, Refunds, and Discreet Packaging

IMPORTANT SHIPPING INFO


Your privacy and happiness is very important to us. As a result, we deliver all of our orders in 100% discreet packaging and strive to get your orders to you as quickly as possible.  We offer multiple courier options including FedEx, USPS, and UPS. 

Orders placed before 10am EST on Monday through Friday are shipped the same day

Non-rush orders placed after 10am EST on Sunday through Thursday will ship the next day

Rush orders (express or overnight) placed M-F as late as 4PM EST will be shipped that day, and can only be guaranteed if the order is placed over the phone (call 1-800-918-6308)

Rush orders (express or overnight) placed after Friday at 4PM EST and on Saturdays will ship on Monday (except holidays)

Priority, Express, and Overnight shipping options all deliver on Saturdays (contiguous US)

 

Holiday's & Shipping

We work around the clock to deliver your packages to you as quickly as possible. As a result, orders can be placed on our site 24/7, and 365 days out of the year! That being said, our couriers need a rest sometimes, and delivery may be delayed on the following holidays:

New Year’s Day
Martin Luther King Jr’s Birthday
Washington’s Birthday (President’s Day)
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving
Christmas Day

 

DELIVERY OPTIONS AND PRICES FOR USA and CANADA

 

USA SHIPPING OPTIONS

  USA Shipping Options (Contiguous US Only)

Cost

Free if you spend over

UPS/USPS Standard (3-5 business days)

$4.98

$59.99

USPS Priority Shipping (2-3 business days)

$12.00

 

USPS Express Expedited Shipping (1-2 business days)

$19.99

 

 

Premium Next Business Day Delivery (On orders before 10AM EST  M-F)

$49.99

 

 

                                                               

 CANADA SHIPPING OPTIONS

  Canada Shipping Options

Cost

Canada UPS Standard (4-7 Days)

$4.98

 

Canada UPS Express (1-2 Days + Customs)

$28.00

INTERNATIONAL DELIVERY OPTIONS AND PRICES

If you’re shipping to a location outside the US or Canada we offer both an economy and express international delivery option.  

 

INTERNATIONAL SHIPPING OPTIONS                                

  International Shipping Options                

Cost

 

International Standard (8-12 Days + Customs)

$18.00

International Express (5-8 Days + Customs)

$58.00

 

We may have one additional day processing time for Asian or rural addresses, as couriers have a lot of difficulty delivering packages to these locations.  Depending on your country, and the sensitive nature of our products, orders may also have trouble making it through customs. 

International orders may also be subject to import duties or taxes. We have no way of knowing before hand the border crossing fees and taxes.  As a result we assume no responsibility for these fees and we recommend customers call their local border authorities before placing an order to inquire as to any possible fees.

Customers are responsible for all applicable laws and legal regulations of the country to which their order is shipped too.  We are not liable or responsible for customers who break these laws.

For these reasons we reserve the right to cancel any order and provide a full refund.

DISCREET SHIPPING/BILLING

Simple brown boxes and plain envelopes are used for all deliveries.  The shipping labels and return address are for our warehouse addresses and do not indicate the contents or origin.  All billing is done under our anonymous company name MBS Retail Ltd. (For North American customers the credit card line may show as either "MBS Retail Ltd." or "SP International Ltd.")

 



TRACKING MY ORDER

Free tracking is included for all order placed in the United States and Canada.  FedEx, USPS, and UPS.  Within 12-48 business hours of placing your order you’ll receive and email including your tracking details and status of your order. 

There are multiple ways to track your order.

1. Go to our Account page by clicking here, then click on your order number, which should take you to a page like the one below:

Then just enter your tracking number for the order, which you've received in your email, and voila, all of your tracking information will be here.

2. Simply go to our tracking page by clicking here, and enter your tracking number.

3. You will continue to receive emails giving live updates as your shipment makes its way to your door.  We send notification emails of your orders shipment progress at the following delivery milestones:

 

Shipping Email Update:

Description:

Info Received

Carrier has received request from shipper and is about to pick up the shipment.

In Transit

Carrier has accepted or picked up shipment from shipper. The shipment is on the way.

Out for Delivery

Carrier is about to deliver the shipment, or it is ready to pickup.

Failed Attempt

Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again.

Delivered

The shipment was delivered successfully.


100% Pleasure Promise (Returns Policy)

No customer is ever left disappointed!

It doesn't matter if you used your products or not - if you contact us within 60 days of your purchase we'll make it right no matter what. We offer replacements or alternative items on defects or full refunds for any reason (You can qualify for a refund for any reason-no questions asked within 60 days, provided you ship your returned items back to our warehouse. *We will cover the costs of return shipping*)

Call us at 1-800-918-6308 or send an email to care@simplipleasure.com (our average response time is under 20 minutes, and never over 24 hours)  Just mention our 100% Pleasure Promise, and we will make sure you're not disappointed!

RETURNS, REFUNDS, and REPLACEMENTS

Unfortunately we cannot physically accept returns and re-stock unwanted products due to the sensitive nature of these products. (They cannot be re-sold to other customers, so if people send us returns they just go into the garbage!)  Although we have a 60 day refund policy if you're extremely unsatisfied.

Our goal is to make online shopping fun and easy. 

If you have ANY questions regarding your order or details related to any of our products, please contact our very friendly and knowledgeable customer care staff either by phone, email or chat. 

Manufacturer Defectives (must be reported within 60 days)

  • In the event that you receive a defective item out of the box, please email care@simplipleasure.com and include your order # and defect description.
  • Once we establish a defective product, we will give you the option to receive a replacement or offer you a Simpli Pleasure gift card for 60% the value of your item to be used towards any future purchase on simplipleasure.com. This unique gift card can be used towards any item(s) on our site, even over multiple transactions and will never expire.
  • After 60 days please refer to the *manufacturer’s warranty list.
  • We do not request that the item be returned unless further communicated from our returns department. It is at the discretion of Simpli Pleasure to request proof via digital photo of damaged or defective item.
  • Once investigated and justified, we will correspond. If the item warrants being returned you must return it via UPS or USPS.

*A manufacturer’s warranty offers more extensive product warranties when you register with them and are included with many products. Products that are defective after the 60-day return period, and within the manufacturer’s warranty period, should be sent directly to the manufacturer with a copy of your receipt enclosed.

Returned/Refused

  • These orders never made it to their destinations, the address was incorrect, or the package did not fit the receptacle.
  • We will inspect these returns and if they are viable for resale we will credit your original form of purchase.

Wrong Item/Shortages 

  • If you receive the wrong order or an incorrect item please email care@simplipleasure.com with your order # and explain your issue.
  • We will reship the correct items and if it's our fault and upgrade the shipping method to priority.

Lost/Stolen

  • We are not responsible for orders once they have left our warehouse.
  • If there is a tracking # then your order is in the hands of a courier (USPS, FedEx, UPS) 
  • If the order does not make it to its destination or is late, we can investigate the order on your behalf.  Although if you'd like to file a claim for a packaged that was lost / damaged by the courier it must be done by the customer (we can provide you the couriers phone numbers and instructions for opening a claim)

 

If you're on this page, you're either thinking about placing an order for the first time, or somethings gone wrong and you want to find out how to contact us. 

In any case we are there for you!  Our phone lines are available 20/7 (24/7 in holiday season) so you can call anytime and one of our friendly customer care representatives at care@simplipleasure.com will be able to assist you.  Our phone number is 1 800 918 6308.

 

How do you measure your toys?


We typically provide four (sometimes more) measurements for our toys. 

Length: The vertical length of the toy from the two farthest reaching points

Insertable Length: The length of the toy designed to be safely inserted

Width (or diameter): The distance across the toys girth

Girth (or circumference): Our measure of a toys thickness, in circumference

 

 

 



 

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