1-800-918-6308 - Customer Support

Free Shipping over $59.99

IMPORTANT SHIPPING INFO

It’s very important we deliver all orders in 100% discreet packaging before the expected delivery date.  We offer multiple courier options including FedEx, USPS, and UPS.

 

Orders placed before 10am EST on Monday through Friday are shipped the same day

Non-rush orders placed after 10am EST on Sunday through Thursday will ship the next day

Rush orders (express or overnight) placed Monday through Friday as late as 2:30pm EST will be shipped that day, and can only be guaranteed if the order is placed over the phone (call 1-800-918-6308)

Rush orders (express or overnight) placed after Friday at 2:30pm EST and on Saturdays will ship on Monday (except holidays)

Priority, Express, and Overnight shipping options all deliver on Saturdays (contiguous US)

 


DELIVERY OPTIONS AND PRICES FOR USA and CANADA

We offer a generous 30 day return and refund policy.  We also pay for shipping on all returned orders.  For more information please visit our Returns, Refunds, and Replacements page.

USA SHIPPING OPTIONS

  USA Shipping Options (Contiguous US Only)

Cost

Free if you spend over

UPS/USPS Standard (3-5 business days)

$4.98

$59.99

USPS Priority Shipping (2-3 business days)

$12.00

 

USPS Express Expedited Shipping (1-2 business days)

$19.99

 

 

Premium Next Business Day Delivery (On orders before 10AM EST  M-F)

$49.99

 

 

                                                               

 CANADA SHIPPING OPTIONS

  Canada Shipping Options

Cost

Canada UPS Standard (4-7 Days)

$4.98

 

Canada UPS Express (1-2 Days + Customs)

$28.00

INTERNATIONAL DELIVERY OPTIONS AND PRICES

If you’re shipping to a location outside the US or Canada we offer both an economy and express international delivery option.  

 

INTERNATIONAL SHIPPING OPTIONS                                

  International Shipping Options                

Cost

 

International Standard (8-12 Days + Customs)

$18.00

International Express (5-8 Days + Customs)

$58.00

 

We may have one additional day processing time for Asian or rural addresses, as couriers have a lot of difficulty delivering packages to these locations.  Depending on the country orders may also have trouble making it through customs. 

International orders may also be subject to import duties or taxies. We have no way of knowing before hand the border crossing fees and taxes.  We assume no responsibility for these fees and we recommend customers call their local border authorities before placing an order to inquire as to any possible fees.

Customers are responsible for all applicable laws and legal regulations of the country to which their order is shipped too.  We are not liable or responsible for customers who break these laws.

For these reasons we reserve the right to cancel any order and provide a full refund.

DISCREET SHIPING/BILLING

Simple brown boxes and plain envelopes are used for all deliveries.  The shipping labels and return address are for our warehouse addresses and do not indicate the contents or origin.  All billing is done under our anonymous company name MBS Retail Ltd. (For North American customers the credit card line may show as either "MBS Retail Ltd." or "SP International Ltd.")

 



TRACKING MY ORDER

Free tracking is included for all order placed in the United States and Canada.  FedEx, USPS, and UPS.  Within 12-48 business hours of placing your order you’ll receive and email including your tracking details and status of your order. 

You will continue to receive emails giving live updates as your shipment makes its way to your door.  We send notification emails of your orders shipment progress at the following delivery milestones:

 

Shipping Email Update:

Description:

Info Received

Carrier has received request from shipper and is about to pick up the shipment.

In Transit

Carrier has accepted or picked up shipment from shipper. The shipment is on the way.

Out for Delivery

Carrier is about to deliver the shipment, or it is ready to pickup.

Failed Attempt

Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again.

Delivered

The shipment was delivered successfully.


RETURNS, REFUNDS, and REPLACEMENTS

We offer a generous 30 day return and refund policy.  We also pay for shipping on all returned orders. 

For more information please visit our Returns, Refunds, and Replacements page.